Background
After several years with Cegedim, Dowricks Chemist made the decision to move to Positive Solutions, bringing both their PMR and EPoS systems under one provider, seeking a more integrated solution, greater operational flexibility, and trusted support ahead of key NHS changes.
Helen Bainbridge, owner of Dowricks Chemist, explains, “We’d just renewed our Analyst EPoS, and I could see the benefit of having both systems from one supplier. Positive Solutions is the only one offering full integration; it just made sense.”
How We Helped
Combining both systems under one provider meant fewer workarounds, less friction between tools, and clearer accountability. With both Analyst PMR and Analyst EPoS designed to work together, the team at Dowricks Chemist could move more confidently toward streamlining everyday processes, from stock management to dispensing.
“Having one supplier for both systems just made everything simpler: fewer logins, fewer steps, and everything works together the way it should.”
The decision was further supported by feedback from one of their trusted locum pharmacists, who had experience using Analyst PMR in other pharmacies. “She told me how easy it was to use and how reliable the system had been for her elsewhere; that really reassured me.”
Fast Wins from the Switch
The switch to Positive Solutions delivered clear benefits from the outset. One of the biggest wins was the introduction of handheld terminals, which made it significantly easier for staff to locate prescriptions, improving speed and accuracy at the counter.
Analyst PMR is designed to be easy to learn, and our structured training ensured the team at Dowricks Chemist felt confident from the outset.
Combining both systems under one provider meant fewer workarounds, less friction between tools, and clearer accountability. With both Analyst PMR and Analyst EPoS designed to work together, the team at Dowricks Chemist could move more confidently toward streamlining everyday processes, from stock management to dispensing.
With hands-on support and guidance tailored to their needs, the pharmacy were able to adapt quickly without disrupting day-to-day operations. As a result, routine tasks became more manageable, and the transition was smooth and stress-free.
“We needed to feel confident that our PMR provider was ready for what’s next, and Positive Solutions gave us that reassurance. The training and support throughout have made a real difference.”
The impact of the switch has gone beyond technology. With both systems now fully integrated and backed by a single support team, Dowricks Chemist has gained peace of mind and greater control. They can now focus more on patients, knowing they have a reliable partner behind them every step of the way.
Looking Ahead
“We’ve got the right tools in place now, and we know we’re supported - it’s made a real difference to how we plan for the future.” said Helen.
Dowricks Chemist is now in a strong position to take on upcoming developments with confidence. With both PMR and EPoS fully integrated, the team benefits from a simpler, more efficient setup that supports smoother day-to-day operations.
They continue to work closely with Positive Solutions to access further training, refine their workflows, and make the most of the system’s full potential, ensuring they stay ready for whatever comes next.
If your pharmacy is looking to improve integration, reduce complexity, and prepare for the future, Positive Solutions can help. Get in touch!
