Background
Vauxhall Street Pharmacy in Norwich has always been committed to delivering high-quality healthcare. However, like many busy pharmacies, keeping up with prescription processing was a daily challenge. Angela Wildgoose, Pharmacy Manager, explains, "No matter how hard we worked, we were always playing catch-up. We needed a better way to manage our workflow to provide the best service to our patients."
How We Helped
To improve efficiency and eliminate delays for their patients and customers, Vauxhall Street Pharmacy implemented our Analyst PMR Workflow Reimagined. By choosing to free up the Pharmacist through this new workflow, the pharmacy transformed its prescription handling process into a seamless, end-to-end system.
Task prioritisation was improved, ensuring prescriptions moved smoothly through verification, dispensing, and collection. Unnecessary steps were removed, allowing staff to process prescriptions more quickly. Storage and retrieval were reorganised, reducing wait times, while automated claims processing cut down on administrative tasks, freeing up valuable time for patient care.
With a more structured, intuitive workflow, the pharmacy now operates with greater speed, accuracy, and efficiency - allowing them to provide a better service for their patients while reducing operational pressures.
Outcome
The results have been transformative. Previously struggling with backlogs, Vauxhall Street Pharmacy now completes all prescriptions on the same day, by mid-afternoon. Staff productivity has increased, and patients benefit from a faster, more efficient service.
Key benefits of Workflow Reimagined include:
• Same-Day Prescription Processing – Eliminated backlog and improved service speed.
• More Efficient Workflow – Reduced delays and improved coordination.
• Time & Cost Savings – Less time spent on manual tasks, allowing greater focus on patient care.
Angela highlights, "The system is intuitive, and our team adapted quickly. It has taken the pressure off our workflow, making a noticeable difference in both speed and accuracy."
Ready to optimise your operations? Get in touch with Positive Solutions today to learn more about our Workflow Reimagined and how it can benefit your business.
