In today's fast-paced pharmacy environment, two of the most dangerous phrases holding businesses back are:
“That’s the way we’ve always done it.”
This phrase is often the biggest roadblock to innovation. It reflects a mindset rooted in tradition rather than progress. A perfect illustration is the famous "5 Monkeys experiment," for readers familiar with this. In the experiment, five monkeys are placed in a room with a ladder leading to bananas. Every time a monkey climbs the ladder, all the monkeys are sprayed with cold water. Eventually, none of the monkeys attempt to climb the ladder, even after the water stops, and new monkeys are introduced. The new monkeys learn the behaviour simply because "that’s the way it’s always been." This mentality can prevent pharmacies from embracing new technologies and strategies that could streamline operations and improve patient care.
“We’re just too busy.”
It’s true that pharmacies are bustling places, and there are constant pressures from patients with the busy flu vaccination period now in full flow too. However, being constantly "too busy" often means you’re stuck in reactive mode, addressing day-to-day tasks without considering the bigger picture. This approach is counterproductive. If you’re always putting out fires, there’s no time to step back, analyse inefficiencies, and implement long-term solutions. By automating processes and gaining control over your operations, you’ll free up time for strategic planning and foresight, ultimately positioning your pharmacy for sustained success.
We believe it's time to challenge the status quo and introduce you to ACE – the key to unlocking your pharmacy’s potential.
What is ACE?
ACE stands for Automation, Control, and Engage – three essential pillars of technology that can revolutionise the way you manage your pharmacy business:
Automation: By automating workflows, your team can focus on patient care while technology handles repetitive tasks. Whether it’s automating stock management, dispensing, or scheduling, our hardware and software solutions will free your staff from manual processes, improving both efficiency and accuracy.
Control: Gain complete control over your business operations. From payments and ordering to managing people and processes, our technology gives you real-time insights, helping you make informed decisions. With full control over your resources, stock, and finances, you can optimise every aspect of your pharmacy.
Engage: Building strong patient relationships is at the heart of every successful pharmacy. With the right tools, you can deepen these connections, improve service delivery, and capture more revenue. Our app technology enables you to understand what your patients need and enhance communication through features like repeat prescription services, bookings, and loyalty programs.
Why it Matters for Your Pharmacy
Pharmacy owners know that efficient processes and strong patient relationships are crucial to long-term success. Yet, many struggle with time-consuming manual tasks or feel disconnected from their patients’ evolving needs. By embracing automation, taking control of your business operations, and engaging more effectively with your patients, you’ll be positioned to thrive in a competitive landscape.
Ready to ACE Your Pharmacy?
Sometimes the most difficult step is getting started, and how do you know where to start? We’ve developed a unique ACE score specifically for pharmacies to assess the effectiveness of your technology adoption. By completing a simple 10-minute survey, you’ll receive a customised report on your pharmacy’s current use of technology and find out how ACE your pharmacy really is! This score will help you prioritise and understand where to begin on your journey to a more efficient, patient-focused business. Whether it’s refining your workflow or enhancing patient engagement, the ACE assessment is your roadmap to success.
Get your ACE score here.
