Customer Login

SUMMARY OF THE ROLE:

The Project Trainer is responsible for delivering high-quality, efficient, and cost-effective training, both on-site and remotely.

KEY RESPONSIBILITIES

• Prepare, manage, and deliver training sessions both remotely and on site.
• Attend all training sessions on time, remain professional throughout, and complete the training in full. If your training exceeds your daily working hours, you will receive time in lieu.
• Provide an excellent level of service and support to customers, managing issues and queries through to resolution.
• Communicate and collaborate with other areas of the business to resolve customer queries, provide feedback, and increase personal knowledge.
• Identify trends, customer pain points, and areas for improvement through customer feedback analysis and market research.
• Provide internal training, support, and feedback across all departments and products.
• Create and maintain training checklists, user guides, and videos for all products.
• Adhere to all operating procedures and work instructions in compliance with ISO 9001 and 27001.
• Provide product support to customers and colleagues, including but not limited to customer calls, clinics, demonstrations, site visits, documentation, research, webinars, and events.
• Use internal systems to ensure that all customer records are accurately maintained and all support cases are logged.
• Ensure service level agreements, response times, and quality standards are adhered to.
• Any other duties as and when required.