Pharmacies today are under relentless pressure to deliver more for less. With escalating costs, severe underfunding, and record-breaking rates of store closures, the sector is grappling with unprecedented challenges. At Positive Solutions, we believe technology is the key to unlocking critical service revenue and automating manual processes to boost profitability and performance.
But where do you start? For time-starved pharmacies, the first step is identifying the areas that will deliver the greatest impact. That’s why we’ve developed our framework around three core pillars: Automation, Control, and Engage. Here’s how each pillar can help transform your business:
Automation: Free Your Team to Focus on Care
Automation is about letting technology take the strain of repetitive tasks, giving your team the freedom to focus on what matters most—your patients. Whilst many pharmacies think automating requires a large investment in tools such as robots, which of course do work successfully for many, there is a more cost-effective entry point for many pharmacies by utilising software to automate tasks where possible. From streamlining your dispensing processes to automating stock management, automation can reduce errors, save time, and improve accuracy across your operations. The result? A more efficient workflow and better outcomes for your business and your customers.
Control: Gain Insights and Optimise Your Operations
Running a successful business, whether it be a pharmacy or not, requires having complete control over your resources, from stock and finances to staff and processes. The right technology provides real-time insights, helping you make informed decisions and take timely actions. By organising and prioritising your workload with data at your fingertips, you’ll ensure that your pharmacy operates at peak efficiency.
Engage: Build Stronger Relationships with Your Patients
Pharmacy success isn’t just about efficiency — it’s about connection. Engaging with your patients effectively builds trust, improves loyalty, and captures more revenue opportunities. If your patients’ expectations aren’t being met, then competition from large digital players becomes a bigger risk to your business. With tools like patient apps, tailored notifications, and loyalty programs, you can deliver seamless experiences that meet your patients’ needs while showcasing the full range of your services.
Start Your ACE Journey
To help you identify where to focus your efforts and achieve the greatest returns, we developed the ACE scoring system. This simple yet powerful tool assesses your current operations, highlights areas for improvement, and creates a clear path to prioritisation.
By completing your ACE assessment, you’ll gain actionable insights into how automation, control, and engagement can transform your pharmacy. The results will ensure you’re equipped to make the most of the technology available and achieve sustainable growth in today’s challenging environment.
Ready to ACE your pharmacy? Take our quick assessment today and unlock the blueprint to optimise your operations, boost profitability, and future-proof your business.
