---
title: A Patient App Both Dalmuir Pharmacy and Their Patients Love
description: Patients no longer need to visit or call the pharmacy; everything can be managed through MyHealthHub.
image: https://positive-solutions.co.uk/hubfs/Dalmuir%20Pharmacy.png
---

![aaaaa](https://positive-solutions.co.uk/hubfs/aaaaa.svg)

## Case Study - Dalmuir Pharmacy

| **Pharmacy Name** | **Dalmuir Pharmacy** |
| --- | --- |
| **Number of sites** | **1** |
| **Solutions in use** | **Analyst IPS, MyHealthHub** |

![blog featured image](https://positive-solutions.co.uk/hubfs/Dalmuir%20Pharmacy.png)

## A Patient App Both Dalmuir Pharmacy and Their Patients Love

### Background

Dalmuir Pharmacy is a newly established, family-owned, independent pharmacy located in Dalmuir, Scotland. Dedicated to meeting the needs of its customers, both in their day-to-day lives and when planning to travel further afield.

Tony O’Reilly, owner of Dalmuir Pharmacy, describes the pre-digital challenges they faced: **“Customers often had to pick up the phone or stop by the pharmacy to find out when their prescription was ready, leading to frustrations. We needed a better solution to improve this experience and meet the growing demand for a digitally focused pharmacy**.”

---

### How We Helped

Dalmuir Pharmacy adopted Analyst IPS when they opened their doors, as they wanted a technology solution across PMR and EPoS that offered seamless integration, was easy to use, and benefitted from continuous system development. Naturally, for them, the next step was to implement a patient app. MyHealthHub was the obvious choice for Tony, offering seamless integration within the same technology ecosystem.

Tony shares, **“MyHealthHub immediately enabled my customers to order their prescriptions in a way that was much better than GP apps or via telephone. Adopting the app was a natural step for us, aligning perfectly with our goal to future-proof our pharmacy and enhance our online presence. For me, MyHealthHub is the best patient app available on the market.”**

---

### Outcome

Since implementing MyHealthHub, Dalmuir has transformed its patient’s experience. Tony explains,** “Patients appreciate the control and visibility MyHealthHub provides over their prescription journey. They no longer need to visit or call the pharmacy; everything can be managed through the app.”**

- Enhancing patient relationships.
- Reducing calls to the pharmacy.
- Prescriptions were collected quicker.
- Increased patient retention.

Internally, the integration with Analyst IPS has optimised operations. Tony notes, **“The seamless integration between Analyst IPS and MyHealthHub has not only improved efficiency but also given us more time to deliver personalised patient care.”** This digital advancement has not only modernised Dalmuir Pharmacy’s operations but also solidified its reputation as a digital forward and patient-centric pharmacy in the community.

Get in touch to learn more about how Positive Solutions could help your pharmacy.

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