Background
Care Pharmacy Limited is a family-owned group of four independent community pharmacies based in Liverpool. For over 44 years, they have been committed to providing fast, reliable, and exceptional service to their local community.
Owner Bindu Bhatt shares, “Delivering outstanding care to our patients has always been at the heart of everything we do. Embracing the right technology ensures we can maintain this standard while improving efficiency and staying adaptable to the ever-changing needs of our community.”
Challenge
After relying on Analyst since 2005 and benefiting from its dependability and support, Care Pharmacy decided to explore alternative options and briefly transitioned to TITAN PMR, attracted by its modern interface and promises of optimisation. During this time, they encountered unexpected limitations that hindered their operations, including difficulties achieving a paperless workflow and a lack of flexibility and support.
Solution
Realising the need for a dependable and adaptable system, Care Pharmacy reintroduced Analyst Integrated Pharmacy System (IPS), combining Analyst PMR and Analyst EPOS into a single pharmacy system, to restore the efficiency and reliability they had previously relied on. The reimplementation streamlined their operations and resolved their challenges.
Key improvements included:
- Assisted Dispensing: This feature allowed the pharmacy team to label 200 prescriptions in just 40 minutes every day, an 85% reduction in time compared to their previous process. This saved the pharmacy over 15 hours per week, allowing staff to focus more on direct patient care.
- Paperless Workflow: Transitioning to a fully paperless system within the pharmacy streamlined NHS claim submissions and eliminated the need for printed tokens, reducing administrative overhead.
- Customisable Clinical Checking: Analyst IPS’s flexibility allowed Care Pharmacy to fine-tune their clinical checking processes, ensuring smoother dispensing with fewer delays. Accessing patient records at the counter enhanced both accuracy and service efficiency.
- Same-Day Prescription Readiness: Improved efficiency has enabled Care Pharmacy to dispense and prepare prescriptions for collection on the same day. In contrast to the minimum 48-hour to one-week wait times introduced by many other pharmacies, this swift turnaround offers significant convenience and support for their patients.
Together, these improvements not only optimised operations but also ensured that Care Pharmacy could continue to provide the fast, reliable care their community relies on.
Outcome
Since reimplementing Analyst IPS, Care Pharmacy has seen a significant transformation in their operations. Bindu explains, “The time savings have been substantial, and the system’s flexibility ensures that our workflow runs smoothly without interruptions.”
Key Benefits:
- Time Savings: Prescription labelling and administrative tasks have been drastically reduced.
- Streamlined Workflow: The transition to a paperless system has simplified processes.
- Increased Efficiency: Customisable workflow has helped reduce patient wait times.
- Reliable Support: Hands-on support has been instrumental in ensuring smoother processes.
Bindu adds, “These improvements have not only restored our operational efficiency but have also reinforced our commitment to delivering exceptional, patient-first care. We are now better equipped to meet the growing demands of our community while maintaining the highest standards of service.”
For more details on how Positive Solutions can transform your pharmacy operations, contact us today for a personalised consultation and discover how we can help you streamline your workflows and improve patient care.
