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Background

Bruntsfield Pharmacy and Travel and Health Clinic in Edinburgh has built a strong reputation for delivering high-quality, patient-focused care. This has been recognised nationally, with recent awards from the Chemist+Druggist Awards and the Pharmacy Business Awards.

Alongside core community pharmacy services, the team continues to expand its clinical offering, including travel health services and allergy testing. As demand for these services increased, it became essential to ensure the dispensing workflow could scale without increasing pressure on staff. Accuracy, efficiency during peak periods, and protecting time for patient communications were key priorities.

How We Helped

As established users of Analyst IPS, Bruntsfield Pharmacy already had a solid dispensing foundation in place. During a recent site visit, the team took the next step in strengthening their workflow by implementing Scan to Assemble, a barcode-driven assembly process designed to improve consistency and accuracy.

By adopting Scan to Assemble, Bruntsfield Pharmacy has been able to:

• Speed up the assembly process through instant barcode validation.

• Reduce manual checks and minimise the risk of errors.

• Maintain a consistent, streamlined workflow across the team.

• Release more time to focus on clinical services and patient support.
  
  

Outcome

Early into their Scan to Assemble journey, Bruntsfield Pharmacy is already seeing clear benefits across the dispensary. The workflow feels more controlled and reliable, particularly during busy periods, helping to reduce pressure on the team while maintaining high standards.

Reported outcomes include:

• A smoother, more efficient assembly process

• Reduced pressure during peak periods

• Greater consistency across the dispensary team

• More time available to support an expanding clinical service offering

With a stronger, more dependable dispensing workflow in place, Bruntsfield Pharmacy is well positioned to continue growing as a service-led pharmacy, supported by processes that prioritise both accuracy and efficiency.

If you're looking to reduce pressure, improve accuracy, and strengthen your dispensing workflow, get in touch with our team to explore how Scan to Assemble could support your pharmacy and identify the best setup for your needs.