SUMMARY OF THE ROLE:
The Project Trainer is responsible for delivering high-quality, efficient, and cost-effective training, both on-site and remotely.
KEY RESPONSIBILITIES
The specific duties of this role include, but are not limited to:- Prepare, manage, and deliver training sessions both remotely and on site.
- Attend all training sessions on time, remain professional throughout, and complete the training in full. If your training exceeds your daily working hours, you will receive time in lieu.
- Provide an excellent level of service and support to customers, managing issues and queries through to resolution.
- Communicate and collaborate with other areas of the business to resolve customer queries, provide feedback, and increase personal knowledge.
- Identify trends, customer pain points, and areas for improvement through customer feedback analysis and market research.
- Provide internal training, support, and feedback across all departments and products.
- Create and maintain training checklists, user guides, and videos for all products.
- Adhere to all operating procedures and work instructions in compliance with ISO 9001 and 27001.
- Provide product support to customers and colleagues, including but not limited to customer calls, clinics, demonstrations, site visits, documentation, research, webinars, and events.
- Use internal systems to ensure that all customer records are accurately maintained and all support cases are logged.
- Ensure service level agreements, response times, and quality standards are adhered to.
- Any other duties as and when required.